Return and Refund Policy
Return Window
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- Unused, and in the same condition that you received it
- In the original packaging with all tags attached
- Accompanied by the receipt or proof of purchase
How to Initiate a Return
To start a return, please contact us at:
Email: support@roomloft.store
Once your return request is approved, we will provide instructions on how to send the item back.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is:
- Defective
- Damaged
- Incorrect
We do not charge any restocking fees.
Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately so we can investigate the issue and resolve it promptly.
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Gift cards
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original order and place a new order separately once the return is approved.
Lost Packages
If a package is lost in transit, we will assist you in resolving the issue. If the shipping carrier confirms that the package is lost, we will offer either:
- A replacement, or
- A full refund
If the package has not arrived within 30 days, you may request a refund.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your payment provider may take additional time to process and post the refund to your account.
If more than 10 business days have passed since your refund was approved, please contact us at: support@roomloft.store
Return Method & Fees
- Return Method: By mail
- Restocking Fee: None
- Refund Processing Time: 10 business days
- Return Shipping Cost: Paid by customer unless the item is defective, damaged, or incorrect
Order Cancellations
Orders may be cancelled within 24 hours of purchase free of charge.
If the order has already been shipped, the standard return process will apply.
Contact Information
Business Name: Roomloft
Business Email: support@roomloft.store
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business Address: 925 S Chugach St, APT 10, Palmer Alaska 99645, United States