Contact Us

We'd love to hear from you. Whether you have a question about a product, need help with an order, or want an update on delivery, our team is here to help.

Ways to Reach Us

• Email: support@roomloft.store — we reply to all inquiries within 24 hours.
• Live Chat: Available 24/7 via the chat button on our website.

Send Us a Message

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Business Details

Business Name: Roomloft

Business Email: support@roomloft.store

Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)

Live Chat: Available 24/7

Business Address: 925 S Chugach St, APT 10, Palmer, Alaska 99645, United States

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: Closed
Sunday: Closed

Order and Shipping Questions

For questions about your order status, tracking, or delivery, please email us at support@roomloft.store with your order number and we will get back to you as soon as possible.

Returns and Refunds

To start a return, please contact us by email. We offer a 30-day return policy on all eligible items. See our Return and Refund Policy for full details.

Payment Questions

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, and Visa. For payment-related questions, see our Payment Policy or contact us directly.