FAQs
Find quick answers to the most common questions about Roomloft, our furniture, ordering, delivery, and more.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship within the United States only.
Q: How much does shipping cost?
A: We offer free standard shipping on all U.S. orders — no minimum purchase required.
Q: How long does shipping take?
A:
Handling time: 1–3 business days
Transit time: 4–7 business days after dispatch
Total estimated delivery time: 5–10 business days from date of purchase
Q: What is your order cut-off time?
A: Orders placed before 3:00 PM (EST) are processed the same business day. Orders after that are processed the next business day.
Q: Which carriers do you use?
A: We ship via carriers such as USPS, UPS, and FedEx.
Q: How can I track my order?
A: Once shipped, you'll receive a confirmation email with a tracking number. Tracking may take up to 24 hours to update.
Delivery Issues
Q: What if I don't receive my order?
A: Contact us if your order hasn't arrived within the expected timeframe. We'll investigate and update you promptly.
Q: What happens if my package is returned?
A: If a package is returned due to incorrect address, refusal, or non-collection, additional shipping fees may apply.
Q: What if my package is lost?
A: Report lost packages within 7 days of the expected delivery date. If confirmed lost, we'll offer a replacement or full refund.
Q: Can delays happen?
A: Yes, delays may occur due to weather, carrier issues, or high demand. We'll keep you informed if this happens.
Order Changes and Cancellations
Q: Can I change my order?
A: Yes, but you must contact us within 2 hours of placing your order.
Q: Can I change my shipping address?
A: Contact us as soon as possible. Changes may not be possible once the order has shipped.
Returns and Refunds
Q: Can I cancel my order?
A: Yes, orders can be canceled within 2 hours of purchase, as long as they haven't shipped. Email support@roomloft.store with your order number.
Q: What is your return policy?
A: You can request a return within 30 days of delivery. Please see our Return and Refund Policy for full details on eligibility, return shipping and refunds.
Q: How do I start a return?
A: Email support@roomloft.store with your order number and we'll send you return instructions.
Q: When will I get my refund?
A: Refund timing is explained in our Return and Refund Policy.
Payments and Security
Q: What payment methods do you accept?
A: We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, Paypal, Shop Pay and Visa.
Q: Is my payment secure?
A: Yes. All transactions are secured with SSL encryption and comply with PCI-DSS standards.
Q: Do you store my payment details?
A: No, we do not store or have access to your payment information.
Q: When is payment processed?
A: Payments are processed immediately upon order confirmation.
Q: What currency do you use?
A: All prices are listed in USD ($) and include applicable taxes.
Contact Us
Business Name: Roomloft
Business Email: support@roomloft.store
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 925 S Chugach St, APT 10, Palmer Alaska 99645, United States